Refund Policy

At SoftSpire we are committed to deliver reliable and efficient software solutions for converting, extracting, backing up, and migrating your data. Customer satisfaction is what we prioritize the most and we strive to ensure that our products meet your expectations. Because of the digital nature of our products, we have implemented a transparent refund policy to address any potential concerns.

We strongly encourage our customers to use the trial version of our tools before purchasing them. These versions are specially crafted to understand the product’s functions and properties very well and after which you take an informed decision to buy it or not. As licenced keys are non-revocable. It means once issued, refunds are generally only offered in cases where technical issues prevent the solutions from functioning as promised.

Refunds are considered under the following conditions

• If our software has a technical issue that our support team is unable to resolve.
• If the product does not perform as described on our website, provided that all usage guidelines have not been followed.

Kindly note that no refunds will be provided in situations such as

• Please note that refunds will not be done for the following reasons.
• Change of mind or any kind of accidental purchase.
• Misinterpreted or misunderstood the product features mentioned on the website.
• Inability to use the softwares to to unsupported configuration of the system or you fail to meet the stated system requirements.
• Any type of issues caused by third-party interference or conflicts with external softwares.
• Lack of expertise or failure to follow the provided instructions to use the software.

To request a refund, you must contact our support team within 30 days of purchase. You have to provide your order details, description of issue, and any troubleshooting steps you’ve attempted. Our team will evaluate your claim, and if the issue cannot be resolved, your refund will be approved successfully.

For more assistance or any further questions about SoftSpire’s refund policy, you can easily reach out to our Support team with the live chat or mail us at support@softspire.com, sales@softspire.com or call us at +1 702 5533020. We are always available to make the most of your purchase.